Signal Hub

How to Know If Your Tracking Is Broken: Symptoms and Checks

Diagnostics and decisions · 4 min read · by Anna Viggeborn

You rarely get an error message when tracking breaks. You get a number that looks slightly wrong, and a team that argues about it.

Symptoms worth investigating

  • Conversions fall in Meta while your own sales stay stable.
  • GA4 revenue changes sharply right after a tag release.
  • Purchase events rise without more orders.
  • The gap between platform and store widens beyond its normal range.
  • Performance changes the same day as a consent or checkout release.
  • Reported ROAS moves with no visible change in the business.

A weekly ten minute routine

1. Orders in your own system vs Meta purchases
2. Orders vs GA4 purchases
3. Event Match Quality trend
4. Deduplication rate for browser and server events
5. Any release, theme or consent change this week?

Write the two gaps down as percentages each week. A stable gap is fine. A moving gap is the earliest warning you will get.

When to escalate

If a gap moves more than ten points in a week without an explanation, stop making budget decisions on that channel until you know why.

Not sure whether you have a performance problem or a signal problem?

Your performance may be fine. Your signals aren't.

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